Online books free no download The Value Profit

The Value Profit Chain: Treat Employees Like Customers and Customers Like by James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger

• The Value Profit Chain: Treat Employees Like Customers and Customers Like
• James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
• Page: 400
• Format: pdf, ePub, mobi, fb2
• ISBN: 9781439136126
• Publisher: Free Press

The Value Profit Chain: Treat Employees Like Customers and Customers Like

Online books free no download The Value Profit Chain: Treat Employees Like Customers and Customers Like (English literature)

Overview

James Heskett, Earl Sasser, and Leonard Schlesinger reveal powerful new evidence that paying close attention to the employee-customer relationship will enable any organization to be a low-cost provider and achieve superior results -- proving that you can have it all, a goal thought inadvisable just a few short years ago. At the heart of this bold assertion is the authors' indisputable conclusion supported by thirty-one years of groundbreaking research: today's employee satisfaction, loyalty, and commitment ...

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